Frequently Asked Questions

infinity88 requires identity verification to comply with responsible gaming and anti-money laundering regulations. You will need to submit at least one valid government-issued photo ID. Accepted documents include:

• Philippine Passport
• SSS ID or UMID Card
• Driver's License issued by LTO
• PhilSys National ID
• Voter's ID

You may also be asked to provide proof of address (such as a recent utility bill or bank statement) and, in some cases, proof of your payment method. Verification is usually completed within 24 to 48 hours. Playing without completing KYC may limit your ability to withdraw winnings.

No. infinity88 strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms & Conditions. If duplicate accounts are detected, all accounts involved may be suspended and any bonuses or winnings associated with them may be forfeited. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the situation.

No worries — it happens to everyone. Go to the infinity88 Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes, so make sure to use it promptly. If you do not receive the email within a few minutes, check your spam or junk folder. Still having trouble? Reach out to our 24/7 live chat support and our team will assist you in regaining access to your account securely.

You can update most of your contact details — such as your phone number or email address — directly from your Account Settings after logging in. However, changes to your registered full name or date of birth require identity verification and must be processed by our support team. This is to protect your account from unauthorized changes. To request a name or date of birth update, contact our support team via live chat or email and provide the relevant supporting documents.

If you wish to permanently close your account, please contact our support team directly via live chat or email. Before closing, make sure to withdraw any remaining balance in your account. Once your account is closed, all data associated with it will be handled in accordance with our Privacy Policy. If you are closing your account due to concerns about your gambling habits, we strongly encourage you to consider our self-exclusion options first — visit our Responsible Gaming page to learn more.

infinity88 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven (via Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱). The available methods may vary depending on your location and account status. Check the Cashier section of your account for the most up-to-date list of options.

The minimum deposit at infinity88 is ₱100 for most payment methods, including GCash and PayMaya. Some payment channels may have a slightly higher minimum due to processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification. We recommend checking the Cashier section of your account for the exact limits applicable to your chosen payment method.

Most deposits at infinity88 are credited instantly or within a few minutes. GCash and PayMaya deposits are typically reflected in your account balance in real time. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and 2 hours depending on the bank's processing schedule. Over-the-counter payments may take up to 24 hours to be confirmed. If your deposit has not appeared after the expected processing time, please contact our support team with your transaction reference number and we will investigate promptly.

infinity88 does not charge any fees on deposits from our end. However, your bank or e-wallet provider may apply their own transaction fees or service charges. For example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider before making a deposit to avoid any surprises. Any fees charged by third-party payment processors are outside of infinity88's control and are not refundable by us.

If your deposit fails, first check whether the funds have been deducted from your bank account or e-wallet. If money was deducted but your infinity88 balance was not updated, do not attempt to deposit again immediately. Instead, note down the transaction reference number from your payment app and contact our support team via live chat. Our team will trace the transaction and either credit your account or arrange a refund within 1 to 3 business days. Common reasons for failed deposits include incorrect account details, insufficient funds, or temporary issues with the payment gateway.

No. infinity88 requires that all deposits come from a payment method registered in your own name. Third-party deposits — meaning deposits made from an account belonging to another person — are not permitted. This policy is in place to protect players from fraud and to comply with anti-money laundering regulations. If a third-party deposit is detected, the funds may be held pending investigation and the account may be suspended. Always use your own GCash, PayMaya, or bank account when funding your infinity88 account.

To withdraw your winnings, log in to your infinity88 account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified (KYC complete) before submitting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit, where possible, to comply with anti-money laundering requirements.

The minimum withdrawal amount at infinity88 is ₱200. Maximum withdrawal limits vary depending on your account level and the payment method selected. Standard accounts can withdraw up to ₱50,000 per day via GCash or PayMaya. Higher limits are available for VIP account holders. If you need to withdraw a larger amount, please contact our support team to discuss your options.

infinity88 processes withdrawal requests within 1 to 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within 1 to 3 hours after approval. Bank transfers to BPI, BDO, or Metrobank may take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. You will receive an email notification once your withdrawal has been approved and sent.

There are several reasons a withdrawal may be declined or placed on hold:

• Your account KYC verification is incomplete or documents are pending review.
• You have an active bonus with wagering requirements that have not yet been met.
• The withdrawal amount exceeds your daily or account limit.
• Our security team has flagged the transaction for routine review.
• The payment details provided do not match your registered account information.

If your withdrawal is on hold, you will typically receive an email explaining the reason. You can also contact our support team via live chat for a status update.

Yes, you can cancel a pending withdrawal request as long as it has not yet been approved and processed by our finance team. To cancel, go to the Cashier section of your account, find the pending withdrawal under "Transaction History," and select the cancel option. Once a withdrawal has been approved and sent, it cannot be reversed. If you are considering cancelling a withdrawal to continue playing, we encourage you to reflect on your gaming habits and consider using our responsible gaming tools — visit our Responsible Gaming page for more information.

infinity88 offers a generous welcome bonus package for new Filipino players. The exact offer may vary depending on current promotions, but typically includes a deposit match bonus on your first deposit — for example, a 100% match up to ₱5,000 — plus additional free spins or free bets on selected games. To claim your welcome bonus, simply register a new account, complete your first deposit, and the bonus will be credited automatically. Always check the current promotions page in your account for the latest welcome offer details and applicable terms.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus funds become withdrawable. Not all games contribute equally — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Always read the specific terms attached to each bonus offer to understand the wagering requirements before claiming.

If you have a promo code, you can enter it during the deposit process in the Cashier section — look for the "Promo Code" or "Bonus Code" field. For referral bonuses, make sure your friend registers using your unique referral link and completes their first qualifying deposit. Once the conditions are met, the referral bonus will be credited to your account automatically. If you believe a bonus has not been credited correctly, contact our support team with the relevant details and we will look into it for you.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirements are fulfilled, the resulting winnings (up to any applicable maximum win cap) are transferred to your real money balance and become fully withdrawable. Your real money balance and bonus balance are kept separate in your account, so you can always see exactly how much of each you have available.

Yes, all bonuses at infinity88 have an expiry period. Most bonuses must be claimed within 7 days of being credited and wagering requirements must be completed within 30 days, though this varies by promotion. If a bonus expires before the wagering requirements are met, the bonus funds and any associated winnings will be removed from your account. Your real money balance is never affected by bonus expiry. We recommend checking the expiry date of any bonus in your account's "My Bonuses" section so you can plan your play accordingly.

infinity88 offers a comprehensive library of online casino games to suit every type of player. Our game categories include:

• Slots: Hundreds of video slots, classic slots, and jackpot slots from top providers — visit our Slot page to explore.
• Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and sic bo — see our infinity88 Casino page.
• Bingo: Online bingo rooms with multiple variants — check out our Bingo page.
• Fishing Games: Popular arcade-style fishing games including Dragon Fishing 2.
• Table Games: Digital versions of poker, roulette, blackjack, and more.

New games are added regularly, so there is always something fresh to try.

Absolutely. infinity88 is fully optimized for mobile play. You can access all games directly through your mobile browser on both Android and iOS devices — no download required for browser play. For the best experience, we also offer a dedicated infinity88 mobile app. Visit our Download page to get the app for your device. The app gives you faster load times, push notifications for promotions, and a smoother overall gaming experience whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines.

Yes. All games on the infinity88 platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live dealer games are streamed in real time from professional studios with physical cards, wheels, and dice — providing full transparency. The Return to Player (RTP) percentages for all games are available in the game information section, so you always know what to expect before you play.

If a game freezes or you experience a disconnection during play, do not panic. Simply refresh your browser or relaunch the app and log back in to your infinity88 account. Most games have a "resume session" feature that will restore your game to the point of disconnection. Any bets that were placed before the disconnection are recorded on our servers, so your funds are safe. If you believe a disconnection has caused an error in your balance or a bet was not settled correctly, contact our support team with the game name, date, and approximate time of the issue.

Many of the slot games and table games on infinity88 offer a free play or demo mode, which allows you to try the game without wagering real money. This is a great way to get familiar with a game's mechanics, features, and paytable before committing real funds. To access demo mode, simply click on the game and look for the "Try for Free" or "Demo" option. Note that live dealer games and some jackpot slots are not available in demo mode, as they require real-money play by their nature.

infinity88 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. We comply with applicable data protection regulations and follow strict internal security protocols. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your infinity88 account. To enable it, log in and go to Account Settings, then select "Security." From there, you can activate 2FA using your mobile number (SMS OTP) or an authenticator app. Once enabled, you will be required to enter a one-time code every time you log in from a new device or browser. We strongly recommend enabling 2FA to protect your account from unauthorized access, especially if you use GCash or bank transfers for transactions.

infinity88 is committed to promoting safe and responsible gaming for all Filipino players. We offer a full suite of player protection tools, including:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits: Restrict how much you can lose over a given period.
• Session Time Limits: Set a maximum duration for each gaming session.
• Reality Check Reminders: Periodic pop-ups showing your session time and spending.
• Cool-Off Period: Temporarily suspend your account for 24 hours up to 6 weeks.
• Self-Exclusion: Lock your account for a minimum of 6 months or permanently.

All tools are available in the Responsible Gaming section of your Account Settings. For more details, visit our Responsible Gaming page.

The minimum age to register and play at infinity88 is 21 years old. This is in line with Philippine law governing casino-style gambling. We conduct mandatory age and identity verification for all new accounts. Any account found to belong to a person under 21 years of age will be immediately suspended and all funds will be returned. We take underage gambling prevention very seriously and encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling platforms.

To self-exclude, log in to your infinity88 account and go to Account Settings, then select "Responsible Gaming." Choose the self-exclusion option and select your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Your account will be locked immediately upon confirmation. Alternatively, you can request self-exclusion directly through our 24/7 live chat support or by emailing our responsible gaming team. Once a self-exclusion is active, it cannot be reversed before the chosen period ends — no exceptions. For more information, visit our Responsible Gaming page.