At infinity88, we believe that gaming should always be a source of entertainment — never a source of stress, financial hardship, or harm. We are fully committed to providing every Filipino player with the tools, information, and support they need to keep their gaming experience safe, balanced, and enjoyable.
Online gaming is one of the most popular forms of entertainment in the Philippines today — from Manila to Cebu, Davao to Quezon City, millions of Filipinos enjoy casino games, slots, and live dealer tables as a way to unwind and have fun. At infinity88, we want to keep it that way. That means being upfront about the risks, giving our players real tools to manage their gaming, and making sure that anyone who needs help can find it quickly and without judgment.
Responsible gaming is not just a checkbox for us — it is built into how infinity88 operates. Our platform includes a full suite of player protection tools, our support team is trained to recognize signs of problem gambling, and we work in alignment with PAGCOR's responsible gaming guidelines to ensure every player on our platform is protected.
Age Restriction: infinity88 strictly enforces the 21+ age requirement for all players in the Philippines. We conduct identity and age verification checks during registration and at any point we deem necessary. Any account found to belong to a person under 21 years of age will be immediately suspended and all funds returned.
infinity88 gives every registered player access to these responsible gaming tools — free of charge, available anytime, and effective immediately upon request.
Set a daily, weekly, or monthly deposit cap on your infinity88 account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Decide in advance how long you want to play in a single session. When your chosen time is up, infinity88 will notify you and, if you prefer, automatically log you out. It is a simple but powerful way to stay aware of how long you have been playing.
Need a short break? A cool-off period lets you temporarily suspend your infinity88 account for a set duration — from 24 hours up to 6 weeks. During this time, you will not be able to log in, deposit, or place bets. Promotional communications are also paused.
For players who feel they need a longer break, self-exclusion allows you to close your infinity88 account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and cannot be reopened before the exclusion period ends.
Set a maximum amount you are comfortable losing over a given period. Once your loss limit is reached, infinity88 will prevent further wagering until the period resets. This tool helps you stay within a budget you have decided on in advance, when you are thinking clearly.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you stay grounded and make conscious decisions about whether to continue playing or take a break.
Problem gambling can affect anyone — regardless of income, background, or how long they have been playing. The earlier it is recognized, the easier it is to address. At infinity88, we encourage all players to be honest with themselves and to reach out if any of the following signs feel familiar.
Remember: Experiencing one or more of these signs does not mean you have a gambling problem — but it is a signal worth paying attention to. Our support team is here to help, without judgment.
You find yourself spending more money on gambling than you originally planned, or chasing losses by placing bigger bets to try to win back what you have lost.
Gambling is taking up more and more of your time, and you find it difficult to stop even when you want to — or when you have other responsibilities to attend to.
You feel restless, irritable, or anxious when you are not gambling, or when you try to cut down on how much you play.
You are hiding your gambling activity from family members, friends, or colleagues — or lying about how much time or money you spend on it.
Gambling is causing financial stress — you are borrowing money, using funds meant for bills or daily expenses like groceries, or falling behind on financial obligations.
Your relationships, work performance, or mental health are being negatively affected by your gambling habits, but you continue playing despite these consequences.
You rely on gambling as a way to escape stress, anxiety, depression, or other emotional difficulties — using it as a coping mechanism rather than entertainment.
Requesting self-exclusion on infinity88 is straightforward and takes only a few minutes. Once activated, your exclusion is binding — our team will not accept requests to lift it before the chosen period ends, even if you change your mind.
Access your infinity88 account using your registered credentials. If you are having trouble logging in, contact our 24/7 live chat support team and they will assist you directly.
Navigate to your Account Settings and select the "Responsible Gaming" section. All player protection tools, including self-exclusion, are located here.
Select your preferred self-exclusion duration — 6 months, 1 year, 3 years, or permanent exclusion. We recommend choosing a period that gives you enough time to genuinely step back and seek support if needed.
Review and confirm your self-exclusion request. Your account will be locked immediately. You will receive a confirmation email, and any pending withdrawals will be processed to your registered payment method (GCash, PayMaya, BPI, BDO, or Metrobank).
If you prefer, you can request self-exclusion directly through our live chat or by emailing our support team. We will process your request immediately — no questions asked, no pressure to reconsider.
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of infinity88's responsible gaming tools or to speak with a professional.
If you answered yes to two or more questions, we strongly encourage you to use infinity88's responsible gaming tools or to reach out to our support team. You can also seek guidance from PAGCOR's responsible gaming resources, which are available to all players in the Philippines.
We will never pressure you to keep playing. We will never make it difficult to use our player protection tools. And we will always put your wellbeing above our revenue. That is our commitment to every Filipino player on this platform.
infinity88 has a zero-tolerance policy toward underage gambling. In the Philippines, the legal minimum age for casino-style gambling is 21 years old. We enforce this through mandatory identity verification during registration, which requires a valid government-issued ID such as a Philippine passport, SSS ID, UMID, or driver's license.
If you share a device or household with minors, we strongly recommend keeping your infinity88 account credentials private and logging out after every session. If you suspect that a minor has accessed your account, contact our support team immediately.
Parents and Guardians: Consider using parental control software on shared devices to prevent minors from accessing online gambling platforms. infinity88 supports all efforts to keep gambling away from those who are not of legal age.
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. infinity88 encourages all players who need support to reach out to qualified organizations and counselors. You do not have to face this alone.
PAGCOR, the Philippine Amusement and Gaming Corporation, operates responsible gaming programs and maintains resources for players who need assistance. Their responsible gaming framework is designed to help Filipinos enjoy gaming safely and to provide pathways to support for those who need it.
Additionally, mental health professionals and counseling services across Metro Manila, Cebu, Davao, and other major cities in the Philippines are equipped to help individuals dealing with gambling-related concerns. Reaching out is a sign of strength, not weakness.
infinity88 Support: Our responsible gaming team is available 24/7 via live chat and email. If you need to activate any player protection tool or simply want to talk to someone about your gaming habits, we are here — confidentially and without judgment. Contact us at [email protected]
Gaming at infinity88 is meant to be fun, exciting, and always within your control. Set your limits, use our tools, and play with confidence knowing that our team has your back every step of the way. For players 21 years and above only.
Gambling involves financial risk. Please play within your means. For players 21+ only.